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Privacy Policy

Last updated: April 13, 2026

This Privacy Policy describes how NovelExperts (“we,” “us”) collects, uses, and shares personal information when you use our websites and services (the “Services”). NovelExperts may operate multiple branded sites; this policy applies unless a separate notice says otherwise for a specific product.

1. Information we collect

  • Information you provide: For example, name, email address, account credentials, payment details (processed by our payment providers), and content you submit (such as directory listings, reviews, or support messages).
  • Information collected automatically: Such as device type, browser type, approximate location derived from IP address, pages viewed, and referring URLs. We may use cookies and similar technologies as described below.
  • Information from partners: Such as analytics or email delivery providers, subject to their terms and this policy.

2. How we use information

We use personal information to:

  • Provide, secure, and improve the Services.
  • Create and manage accounts; authenticate users; process transactions.
  • Send transactional messages (for example, account verification, receipts) and, where permitted, marketing communications.
  • Measure usage, debug issues, and understand how the Services are used.
  • Comply with law and enforce our terms.

3. Legal bases (where applicable)

If the EU/UK GDPR or similar laws apply, we rely on one or more of: performance of a contract, legitimate interests (such as securing our Services and understanding aggregate usage), consent (where required), and legal obligation.

4. Sharing of information

We may share information with:

  • Service providers who assist us (hosting, analytics, email delivery, payments, customer support), bound by confidentiality and processing terms.
  • Professional advisers where required (lawyers, auditors).
  • Authorities when required by law or to protect rights and safety.

We do not sell your personal information as “sale” is defined under the California Consumer Privacy Act (CCPA) as commonly understood for targeted advertising sales.

5. Cookies and analytics

We use cookies and similar technologies for essential functions, preferences, and analytics. You can control cookies through your browser settings; disabling some cookies may limit functionality.

6. Data retention

We retain personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and context.

7. Security

We implement reasonable technical and organizational measures to protect personal information. No method of transmission or storage is completely secure.

8. International transfers

If we transfer personal information across borders, we use appropriate safeguards (such as standard contractual clauses) where required by law.

9. Your rights

Depending on where you live, you may have rights to access, correct, delete, or export your personal information, or to object to or restrict certain processing. You may also have the right to lodge a complaint with a supervisory authority. To exercise rights, contact us at the email below. We may need to verify your request.

10. Children

The Services are not directed at children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have, contact us and we will take appropriate steps.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy and update the “Last updated” date. Material changes may be communicated through the Services or by email where appropriate.

12. Contact

Privacy questions: hello@novelexperts.com.